Shipping policy
Shipping Policy
At River Lily Boutique, we strive to provide you with a seamless shopping experience from start to finish, including fast and reliable shipping. Please review the following details to understand our shipping process.
Processing Time
All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few additional days. If your order is significantly delayed, we will contact you via email or phone.
Domestic Shipping
We offer the following shipping options for orders within the United States:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Overnight Shipping: Next-day delivery is available on orders placed before 12 PM on business days.
Shipping costs are calculated based on the weight and dimensions of your order and the shipping method chosen. You will see the final shipping costs at checkout.
International Shipping
We offer international shipping to select countries. The delivery times for international orders vary by destination and are generally 10-15 business days. Shipping charges for international orders will be calculated and displayed at checkout.
Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the buyer's responsibility. River Lily Boutique is not responsible for delays caused by customs or other regulatory authorities.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for the tracking information to update.
Shipping Delays
Delivery times are estimates and may be affected by factors outside our control, including carrier delays, weather conditions, and public holidays. We will do our best to ensure your order arrives promptly, but we are not responsible for delays once your package has left our warehouse.
Order Issues
If your order has not arrived within the estimated delivery time or if your package is lost or damaged in transit, please contact us at riverlilybtq@gmail.com with your order details, and we will assist you in resolving the issue.
Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect shipping information provided by the customer. If you realize an error in your shipping address after placing an order, please contact us as soon as possible at riverlilybtq@gmail.com.
Contact Us
For any further questions about shipping or your order, please reach out to us at:
Email: riverlilybtq@gmail.com
Phone: 419-306-7252
Address: 175 Garmatter Street, Bluffton, OH 45817